Sometimes, your device’s external devices (devices plugged into your device's USB ports) can be the cause of a blue screen error. If troubleshooting the drivers still doesn't work, try unplugging your external USB devices. Select the Driver tab, and then select Uninstall > OK. With some devices, you may have to restart your device to complete the uninstall process. You may need to select Delete the driver software for this device in the Confirm Device Removal box, and then select Uninstall > OK. In Device Manager, expand the device that has the driver you want to uninstall, right-click the driver under the device, and then select Properties. Select the Driver tab, and then select Disable device > Yes. In Device Manager, expand the device that has the driver you want to disable, right-click the driver under the device, and then select Properties. Select the Driver tab, and then select Roll Back Driver > Yes. In Device Manager, expand the device that has the driver you want to rollback, right-click the driver under the device, and then select Properties. In the search box on the taskbar, type 'device manager' and then select it. You must have administrator privileges to rollback, disable, or uninstall a device or driver package by using Device Manager. If you recently installed new drivers, you can rollback, disable, or uninstall them to determine if that's what's causing your issue.įirst, make sure your device is in safe mode, and then use Device Manager to either rollback, disable, or uninstall drivers. If you're still seeing a blue screen error, try rolling back, disabling, or uninstalling the recently installed drivers. In the Open box, type 'msconfig', and then select OK. If you need to exit safe mode, here's how: Select the third-party software you want to remove, and then select Uninstall.Īfter you uninstall the third-party software, restart your device. Select Sort by name and change it to Sort by install date. Once your device is in safe mode, select the Start button, then select Settings > System > Apps & features. Follow these instructions to start up your Windows device in safe mode. Now that you're in WinRE, proceed to safe mode. Before you enter safe mode, you need to enter the Windows Recovery Environment (WinRE). To do this, you'll need to sign in to Windows using safe mode. Some third-party antivirus software has been known to cause blue screen errors. You can temporarily uninstall this software to determine if it is causing your issue, and then reinstall the software after your device is back up and running. Use the following troubleshooting steps in order to try and fix your blue screen error. It's not always obvious what may have caused a blue screen error while you're using your device, it may be that you're using new hardware or third-party software that isn't compatible with your Windows device. I got a blue screen error while using my device If you need more info or help with updates, see the Windows Update FAQ. Under Boot options, clear the Safe boot check box. In the Open box, type msconfig, and then select OK. Now that you're in WinRE, follow the steps below to start your Windows device in safe mode. When Windows restarts, hold down the power button for 10 seconds to turn off your device.Īllow your device to fully restart to enter WinRE. On soon as you see there is something on the screen, hold down the power button for 10 seconds to turn off your device. Press the power button again to turn on your device. Hold down the power button for 10 seconds to turn off your device. Safe mode starts Windows in a basic state, using a limited set of files and drivers and allows you to perform troubleshooting steps.īefore you enter safe mode, you need to enter the Windows Recovery Environment (WinRE): To do this, you'll need to start up your Windows device in safe mode. If you get a blue screen error after an update, try fixing the error by uninstalling recent updates. Some blue screen errors might occur after a specific update is installed on your device. I got a blue screen error after an update was installed If so, you may see a blue screen with a message that your device ran into a problem and needs to restart. I see spinning dots on a screen that's black or another color after restartingĪ blue screen error (also called a stop error) can occur if there's something (an app, program or update) that is causing your device to shut down or restart unexpectedly.I see a black or blank screen after signing in.Troubleshoot black or blank screen errors.I see a blue screen error while using my device.I see a blue screen error after an update was installed.
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